Digital ID Registration and Recovery

Non-resident password recovery

Enter your Digital ID user name to begin the password reset process.

Illinois residents: Don't use this form. Instead, reset your password using your Illinois driver’s license or identification card number. This form is to be used only to initiate a password reset for Digital IDs that are not associated with an Illinois driver’s license or identification card number.

 

Digital ID Support

Web: Report Problems

Email: DoIT.Helpdesk@illinois.gov

Customer Service Center (CSC)
  • Springfield: 217-524-DoIT (217-524-3648)
  • Chicago: 312-814-DoIT (312-814-3648)

Standard Support Service Hours
Monday – Friday
8 a.m. – 5 p.m.

Select option 1 (computer related issue) and then choose option 2 (Digital ID support). Please respond by saying, “This is concerning a Digital ID.”