PKI Digital ID User Registration and Recovery Service

Nonresident Password Reset

Enter your PKI Digital ID user name to begin the password reset process.

Did you use an Illinois driver’s license or ID card to enroll? Don't use this form. Instead, reset your password using your Illinois driver’s license or identification card number. This form is to be used only to initiate a password reset for a PKI Digital ID that is not associated with an Illinois driver’s license or identification card number.

 

PKI Digital ID Support

Web: Report Problems

Email: DoIT.Helpdesk@illinois.gov

Customer Service Center (CSC)
  • Springfield: 217-524-DoIT (217-524-3648)
  • Chicago: 312-814-DoIT (312-814-3648)

Standard Support Service Hours
Monday – Friday
8 a.m. – 5 p.m.

Select option 1 (computer related issue) and then choose option 2 (Digital ID support). Please respond by saying, “This is concerning a Digital ID.”