Non-resident password recovery
Enter your Digital ID user name to begin the password reset process.
Illinois residents: Don't use this form. Instead, reset your password using your Illinois driver’s license or identification card number. This form is to be used only to initiate a password reset for Digital IDs that are not associated with an Illinois driver’s license or identification card number.
Digital ID Support
Web: Report Problems
Email: DoIT.Helpdesk@illinois.gov
Customer Service Center (CSC)- Springfield: 217-524-DoIT (217-524-3648)
- Chicago: 312-814-DoIT (312-814-3648)
Standard Support Service Hours
Monday – Friday
8 a.m. – 5 p.m.