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Digital ID Registration and Recovery

Enter the email address used to register for your Digital ID to retrieve your user name.

Digital ID Support

Web: Report Problems

Email: DoIT.Helpdesk@illinois.gov

Customer Service Center (CSC)
  • Springfield: 217-524-DoIT (217-524-3648)
  • Chicago: 312-814-DoIT (312-814-3648)

Standard Support Service Hours
Monday – Friday
8 a.m. – 5 p.m.

Select option 1 (computer related issue) and then choose option 2 (Digital ID support). Please respond by saying, “This is concerning a Digital ID.”
Questions about State of Illinois Digital IDs? Read the FAQ.