PKI Digital ID Registration and Recovery

PKI Digital ID is not a digital driver’s license.

Enroll for PKI Digital ID only if you need a digital certificate to conduct online business with the State of Illinois.

Digital certificates are used for electronic document signing, file encryption, and access to specfic websites protected by PKI Digital ID authentication — MEDI (HFS), CHIRP/CWI (State Police), eCCPIS (Aging), COOL (Pollution Control) or Web3270.

For driver’s license and ID card information, visit ilsos.gov

Register

The registration process for State of Illinois PKI Digital ID begins here for all users, both Illinois residents and out-of-state users.

Reset Password

Are you unable to recall your PKI Digital ID user name or password? To begin the password recovery process, choose one of the following options.

If you registered for your State of Illinois PKI Digital ID using an Illinois driver's license or ID card, choose Illinois residents.

Otherwise, choose All other users.

PKI Digital ID Support

Web: Report Problems

Email: DoIT.Helpdesk@illinois.gov

Customer Service Center (CSC)

Springfield: 217-524-DoIT (217-524-3648)
Chicago: 312-814-DoIT (312-814-3648)

Standard Support Service Hours
Monday – Friday
8 a.m. – 5 p.m.

Select option 1 (computer related issue) and then choose option 2 (PKI Digital ID support). Please respond by saying, “This is concerning PKI Digital ID.”

Questions about State of Illinois PKI Digital ID?
Read the FAQ