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Digital ID Registration and Recovery

If this issue persists and you wish to report it, please include the details below.

Timestamp: 2026-01-27 07:48:37
X-Forwarded-For: 216.73.216.161, 23.33.24.11, 23.58.89.180
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Cookies: BIGipServerp-enroll-pki-ssl=1868416778.65312.0000
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Status Code: 0

Digital ID Support

Web: Report Problems

Email: DoIT.Helpdesk@illinois.gov

Customer Service Center (CSC)
  • Springfield: 217-524-DoIT (217-524-3648)
  • Chicago: 312-814-DoIT (312-814-3648)

Standard Support Service Hours
Monday – Friday
8 a.m. – 5 p.m.

Select option 1 (computer related issue) and then choose option 2 (Digital ID support). Please respond by saying, “This is concerning a Digital ID.”
Questions about State of Illinois Digital IDs? Read the FAQ.